IT Support

IT Support Services

Regarded as one of the leading IT services businesses across the Midlands, Kiwi has over 20 years’ experience in providing both bespoke IT support and fully outsourced IT services to SMEs and Mid-market organisations, who have very different budget levels and needs.

Whether you’re an organisation with little or no IT resource, need us to augment your internal IT team, or wish to fully outsource your IT strategy and support function, Kiwi has extensive in-depth expertise, proven methodologies and resources to suit.

Built around our mature IT support framework, we can align our services with your commercial, operational and technical needs, supporting IT platforms (spanning on-premise, hybrid and cloud), multiple technologies and systems, plus end users across multiple geographies with a range of comprehensive service level agreements to suit.

With a 98% customer retention, we are passionately focused on giving you the tailored support service your organisation needs, including:

· Fixed Term, Flexible Monthly or Time Banked Support Options
· Telephone, Remote & Same Day On-site Response
· Full Infrastructure, Client & Device Support
· Guaranteed SLA’s with 15 Minute Response Times
· First Time Fault Resolution Rate of 94%
· Proactive Systems Monitoring, Alerting & Resolution
· 24/7 In-house Support
· Asset Procurement, Management & Disposal
· Assigned Technical Account Manager
· Defined IT Roadmap & Strategy Planning
· ISO & ITIL Aligned Processes
· Microsoft Licensing Reviews
· 98% Customer Satisfaction Rating

Make the first step in delivering a more personal, professional and quality IT support service by contacting Kiwi today.